Get in Touch
Whether you're stuck on a campaign, exploring a partnership, or just want to talk ad strategy — we're real people, and we respond within 24 hours.
How Can We Help?
Pick the channel that fits your question. Customer support handles billing, campaign troubleshooting, and technical issues. Sales handles agency accounts, enterprise deals, and volume pricing.
Customer Support
For billing questions, campaign troubleshooting, guardrail configuration, or anything that isn't working the way you expected.
We typically reply within 24 hours — often faster on weekdays.
support@fastiads.comSales & Partnerships
Running ads for multiple clients? Need an enterprise plan or volume discount? Interested in a co-marketing partnership? Let's talk.
hello@fastiads.comCommon Questions Before You Reach Out
How fast do you respond?
Support emails get a human reply within 24 hours. Most weekday emails are answered in under 6 hours. We don't use chatbots for support — you'll talk to someone who actually knows the product.
Can I get a demo before signing up?
You don't need one. The 7-day free trial gives you full access — no credit card required. Most users have their first campaign live within 5 minutes of signing up. If you still want a walkthrough, email hello@fastiads.com and we'll set up a 15-minute call.
I'm having trouble connecting my Meta or Google account. What should I do?
Email support@fastiads.com with a screenshot of the error. Include which platform (Meta or Google) and which browser you're using. Most connection issues are resolved within one reply.
Do you offer refunds?
We offer a 7-day free trial so you can test everything before paying. If you're on a paid plan and something isn't right, email support@fastiads.com — we handle refund requests on a case-by-case basis and aim to be fair.